Caring Support for Pets of Every Species and Stage

Whether furry, feathered, or scaled, each companion receives thoughtful, individualized care — especially seniors and those with special needs.


About Paw & Order


I’m Rachel Locklear, owner of Paw & Order LLC. I provide calm, dependable care for pets of every kind — dogs, cats, birds, reptiles, rabbits, insects, and small farm animals — tailored to each pet’s routine and comfort level so they feel safe and understood. I’m licensed, bonded, and insured for your peace of mind.


Pricing & Scheduling


Transparent pricing and flexible scheduling make booking with Paw & Order simple and stress-free. All clients are managed through my free, easy-to-use Time To Pet portal for secure messaging, payments, and updates.


Before You Book

Caring for your pets is a responsibility I take seriously, and clear communication helps everything run smoothly. The FAQ & Policies section walks you through how I handle scheduling, payments, safety, and emergencies — along with what I need from you to ensure every visit goes perfectly. Whether you’re booking a quick drop-in or an overnight stay, you’ll know exactly what to expect every step of the way.

Service Area Coverage

I currently provide in-home pet care within a 10-mile radius of Severn, Maryland. Exceptions can sometimes be made for clients outside this area; however, rates may be adjusted to reflect the additional distance and travel time.
Check below to see if your home is within the Paw & Order service zone.

About Paw & Order: Personalized Care for Every Pet



Hi! I’m Rachel Locklear, owner of Paw & Order LLC — a wife, mom of two wonderful daughters, and a lifelong animal lover. Growing up in a military family taught me adaptability, patience, and responsibility. Years of homeschooling both of my girls taught me how to connect with all kinds of personalities — whether they walk, hop, slither, or crawl.Through the years, I’ve cared for dogs, cats, rabbits, reptiles, small farm animals, and even insects — each one fascinating in its own way. I’ve also volunteered with local rescues, helping care for and socialize animals that need extra patience and understanding. Every species has its own way of expressing trust, and I love taking the time to understand those differences so each pet feels calm, comfortable, and safe.That connection grew into Paw & Order LLC — a service built on compassionate, dependable care for pets of all kinds. Whether it’s a shy cat, a senior dog, or a small flock of backyard chickens, I tailor every visit to your pet’s needs and routine so they always feel secure and understood.I’m licensed, bonded, and insured, and I approach every visit with care, respect, and consistency. My goal is simple: to make your pets feel loved, your home well cared for, and your mind completely at peace.



Simple Pricing & Scheduling


Pricing


Complimentary Meet & Greet
All new clients receive a free meet and greet before their first booking.
This quick, required visit gives us a chance to meet in person, go over your pet’s routine, and ensure everyone feels comfortable before services begin. It also allows me to confirm access details, review care instructions, and answer any questions — so your first visit runs smoothly and stress-free.
Drop-In Visits / Walks
Visits are personalized for your pet’s needs — whether that’s a quick potty break, a meal and cuddle, or a longer, enriching walk.
Time begins when I arrive and ends as I’m getting back into my car, so every minute is focused on your pets, not travel or setup.
15 Minutes – $15
Perfect for solo pets, non-social cats, or small animals like rabbits, hamsters, or guinea pigs. Great for cage cleanings or brief care routines.
(Not recommended for multi-pet households.)
→ Additional pets: +$5 per pet
30 Minutes – $25
Ideal for up to two pets — includes feeding, cleanup, a walk or playtime, and plenty of attention.
(Extra pets or special-care routines may benefit from a longer visit.)
→ Additional pets: +$5 per pet
45 Minutes – $35
Great for households with multiple pets or those who enjoy extra playtime and care.
(A balanced option for most families.)
→ Additional pets: +$7 per pet
60 Minutes – $40
Best for multi-pet households, senior pets, or energetic dogs who thrive on longer walks and attention.
(Allows time for detailed routines, medication, and more individualized care.)
→ Additional pets: +$10 per pet
One-Hour Trail Hike – $60 (1 dog) / $100 (2 dogs, max 2)
A fun, structured outdoor adventure that includes pickup and drop-off, plus a full hour of on-leash hiking on a local trail.
Your pup will enjoy frequent water breaks and an after-hike snack.
Transportation time is not included in the hiking hour.
Hikes continue in light rain or mild weather but never in unsafe conditions, with free rescheduling for storms or extreme temperatures.
Day & Overnight Care
Designed for pets who need more company, supervision, or structure throughout the day or night.
Whether it’s a long workday, a trip, or special-needs care, your pets will enjoy familiar surroundings and dependable companionship.
Day Rate (up to 8 hours, 7 AM–7 PM) – $75
Perfect for long workdays or busy schedules when your pet needs steady company.
Includes feeding, walks or playtime, basic cleanup, and routine updates throughout the day.
→ Additional pets: +$20 per pet
Overnight Stay – $80
Check-ins during the day and an overnight stay (~10–12 hours).
Best for pets who feel safest sleeping in their own home or those with established nighttime routines.
→ Additional pets: +$25 per pet
Constant Care – Starting at $140 per 24 hours
Continuous, round-the-clock supervision for pets who cannot be left alone or need medical, senior, or special-needs care.
Customized schedule and pricing based on your pet’s specific needs.
→ Additional pets: rate varies per pet depending on care requirements
Final rates may vary depending on your pet’s individual needs and care level. Complimentary meet & greet required before all new bookings.Pet Taxi
$20 (within 10 miles).
Transportation for vet visits, grooming appointments, or pickups/drop-offs.
→ Additional pets: +$5 per pet
Additional mileage billed $1–$2 per mile beyond 10 miles.
Special Care & Add-Ons
Every pet is unique, and sometimes their care needs go beyond the basics.
These add-ons help ensure your pets — and your home — always receive the attention they deserve.
Medication Administration – Complimentary
Oral, liquid, injection, or topical medications are included at no extra charge — a courtesy for senior and special-needs pets.
After-Hours Visits – +25%
Applies to any service beginning before 6 AM or after 9 PM.
Perfect for clients with early commutes, late returns, or pets with special routines.
Deep Clean / Bio-Waste – From $5
Covers cleanup beyond normal care (potty accidents, vomit, or other messes).
Assessed based on the situation — used only when truly needed.
Holiday Rates
+25% (Standard Holidays): MLK Day, Presidents’ Day, Easter Sunday, Memorial Day, Juneteenth, Labor Day, Indigenous Peoples’ Day (Columbus Day), Veterans Day.
+50% (Major Holidays): Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Fourth of July.
*Holiday rates apply only to the dates listed above. I never charge for extra time caused by travel delays or emergencies beyond your control — communication and compassion come first.


Scheduling


I use Time To Pet to handle all scheduling, messaging, and billing in one secure place.
It’s free and convenient for clients to use — once you’ve created your profile, you can:
• Book or modify visits anytime
• Send messages directly
• View invoices and receipts
• Receive visit reports and photo updates
You’ll receive a quick invite to set up your client profile when you schedule your first service.
It only takes a few minutes, and everything can be managed right from your phone or computer.



Frequently Asked Questions & Policies


Client Agreement & Emergency Authorization
All new clients are required to sign a service contract before their first booking. This agreement ensures mutual understanding of care expectations, safety procedures, and policies. Clients must also keep a valid payment method on file for cancelations and incidentals, and emergency situations.
For the safety of your pets, you’ll also grant vet access authorization so that I can seek medical care in the event of an emergency.
Meet & Greet (Mandatory)
A meet and greet is also required for all new clients before their first booking. This complimentary visit ensures your pets are comfortable with me, I understand their routines, and we verify access details in person. We’ll review care instructions, safety info, and any special needs before services begin.
Payments
Invoices and payments are handled securely through Time To Pet. To keep scheduling fair, payment is due on the same timeline as cancellations:
• 24 hours before standard visits or walks
• 72 hours before overnights or constant care
A deposit may be required for longer or holiday reservations. All payments must be completed before services begin.
Cancellations
Please provide:
• 24 hours’ notice for standard visits or walks
• 72 hours’ notice for overnights or constant care
Late cancellations may be billed up to the full service fee, depending on timing.
Keys & Home Access
Clients may provide a key, lockbox, or door code for entry. Please ensure:
• Your key is either in my possession or in the agreed-upon location before the first visit.
• All codes are sent at least 24 hours in advance and verified to be current.
• Electronic locks are fully charged—especially before longer trips.
If I cannot access the home due to a missing key, outdated code, or dead battery, the full visit fee still applies.
Weather & Safety
Walks and outdoor time may be adjusted during extreme heat, storms, or icy conditions. Indoor enrichment/cuddles will be provided as a safe alternative. Trail hikes can be rescheduled at no charge when weather is unsafe.
Emergency Protocol
Your pet’s safety always comes first. In an illness, injury, or emergency, I will:
1) Contact you immediately, then your emergency contact.
2) Seek veterinary care with your prior permission to act on your behalf.
3) Follow your written instructions or your veterinarian’s recommendations.
Clients are responsible for veterinary costs unless the issue was caused by my negligence. I am licensed, bonded, and insured, with coverage that includes accidental injury, property damage, theft, and key loss while under my care.
Communication
You’ll receive detailed updates and photos through the Time To Pet portal. Messages are typically answered between 9am–7pm (urgent situations are prioritized). Preferences for fewer updates or a specific format are welcome.
Business Hours
Standard service hours are 6am–9pm, seven days a week. After-hours visits (before 6am or after 9pm) are available for a +25% fee.
Camera Disclosure Policy
Cameras and security systems are welcome for transparency, but all cameras must be disclosed—especially for overnights. Hidden or undisclosed cameras will result in immediate cancellation of services and termination of the client relationship. Bedroom and bathroom areas must remain private and camera-free during overnight care.
Special Needs & Unusual Pets
I’m experienced with senior, special-needs, reactive, and shy pets, as well as dogs, cats, birds, reptiles, small mammals, and small farm animals. Upfront disclosure is essential: please share any medical conditions, behavioral challenges, or safety concerns during the meet and greet so I can tailor care and keep everyone safe. Non-disclosure of known issues may result in immediate termination of services.
Booking in Advance
To guarantee your spot I recommend:
• At least one week in advance for regular visits
• Two to three weeks in advance for overnights or constant care
Holiday dates fill quickly—early scheduling helps ensure availability.
What to Expect from Your VisitEach pet and household is unique, but here’s a general idea of what every service includes so you know what to expect:Drop-In Visits
Your visit begins when I arrive and ends when I return to my car. I’ll greet your pets, refresh water, handle feeding if needed, provide potty breaks, and spend the remaining time focused on play, cuddles, or enrichment based on their comfort and energy. If requested, we can also go on a walk during this time. You’ll receive a detailed summary with photos after each visit through Time To Pet.
Full-Day Care
Ideal for pets that need companionship throughout the day. This covers up to eight hours between 6 a.m. and 7 p.m. and includes meals, walks, playtime, and downtime that mirrors their usual routine. You’ll receive updates during the day and a wrap-up message when I leave.
Overnight Care
Includes evening and morning care, along with daytime check-ins as needed. I’ll maintain your pet’s regular nighttime routine—feeding, medication, and comfort—so everything feels familiar. I can also handle small household tasks like bringing in mail or adjusting lights if requested.
Constant Care
Designed for pets who need near-continuous attention or medical supervision. This service covers up to 24 consecutive hours of care and can include overnight stays, regular walks, feedings, medications, and close monitoring. Because each pet’s needs are unique, pricing starts at $140 and may vary depending on the level of care required.
Pet Taxi
Safe, reliable transportation for vet visits, grooming appointments, or other short trips. All pets are securely buckled in — medium and large dogs ride in the back seat with protective harnesses, while small dogs are placed in a lifted basket in the front seat and buckled in for safety. Travel is stress-free, comfortable, and tailored to your pet’s needs.
Preparing for Your First Visit
Before the first official visit, please:
• Label and set out food, treats, and medications
• Place leashes/harnesses or carriers where they’re easy to find
• Update vet info and emergency contacts in Time To Pet
• Ensure keys/codes are ready and verified
• Save your pet’s routine, feeding details, and special notes in the app
No matter the service, your pet’s comfort, safety, and happiness always come first.